Our Commitment
The General Data Protection Regulation (GDPR) is a comprehensive data protection law that applies to organizations processing personal data of individuals in the European Union. At SocialHub, we are fully committed to GDPR compliance and protecting the privacy rights of all our users.
We have implemented comprehensive measures to ensure our data processing activities meet GDPR requirements, and we continuously review and update our practices to maintain compliance.
Lawful Basis
Under GDPR, we must have a valid lawful basis for processing your personal data:
Your Rights
GDPR grants you specific rights regarding your personal data:
Right to Access
Request a copy of all personal data we hold about you within 30 days.
Right to Rectification
Request correction of any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your personal data ("right to be forgotten").
Right to Portability
Request your data in a machine-readable format to transfer elsewhere.
Right to Restriction
Request that we limit processing of your data in certain circumstances.
Right to Object
Object to processing based on legitimate interests or for marketing.
Data We Collect
We collect and process the following categories of personal data:
- Identity Data: Name, username, email address
- Account Data: Login credentials, preferences, settings
- Social Media Data: Connected account information, posts, analytics
- Technical Data: IP address, browser type, device information
- Usage Data: How you use our platform, features accessed
- Payment Data: Billing information (processed by secure payment providers)
International Transfers
When we transfer personal data outside the European Economic Area (EEA), we ensure adequate protection through:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Transfers to countries with adequacy decisions
- Binding Corporate Rules where applicable
- Additional technical and organizational safeguards
Data Retention
We retain your personal data only for as long as necessary:
- Active Account Data: Retained while your account is active
- Deleted Account Data: Permanently deleted within 30 days of account deletion
- Backup Data: Removed from backups within 90 days
- Legal Records: Retained as required by law (typically 7 years for financial records)
Contact Our DPO
We have appointed a Data Protection Officer (DPO) to oversee our GDPR compliance. You can contact our DPO for any questions about our data protection practices or to exercise your rights.
Email: dpo@socialhub.com
Response Time: We aim to respond to all requests within 30 days
Exercise Your Rights
To exercise any of your GDPR rights:
- Email our DPO at dpo@socialhub.com with your request
- Use the privacy settings in your account dashboard
- Contact our support team through the help center
We may need to verify your identity before processing your request. We will respond within 30 days, or inform you if we need additional time.
If anything on this page is unclear, write to us and a real person will reply.